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Privacy Policy

Last updated: 20/09/2025

1. Introduction

This Privacy Policy explains how Betwizad (“we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you use our website, mobile app, and services (“Service”). By accessing or using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:
- Personal Information: name; email address; phone number; billing address; payment / subscription details.
- Account Information: username, login credentials, subscription history, profile preferences.
- Usage Data & Device Data: IP address; device type; operating system; browser type; mobile network info; pages or screens viewed; app crashes; version of software.
- Analytics & Tracking: data via services like Google Analytics, or other analytics / performance monitoring tools.
- Communication Data: messages you send us through support channels (email, WhatsApp), feedback, enquiries.

3. How We Use Your Information

We use your information to:
- Provide, maintain, and improve the Service.
- Process payments, subscription renewals, and handle billing / invoicing.
- Send you account-related and transactional notices (e.g. changes to Terms, service notifications).
- Respond to your support requests and communicate with you.
- Personalise your experience, improve features and fix bugs / technical issues.
- Send marketing or promotional communications (only if you have consented), with option to opt‑out.
- Prevent fraud, abuse, or illegal activity, and to comply with legal obligations.

4. Legal Basis for Processing

We rely on the following legal bases, depending on the situation:
- Performance of a contract (e.g. your subscription and delivery of services).
- Compliance with legal requirements (e.g. tax, regulatory).
- Your consent (especially for marketing / optional communication).
- Our legitimate interests (e.g. improving service quality, analytics, fraud prevention) — so long as not overriding your rights.

5. How We Share Information / Third Parties

We may share your data with:
- Payment processors (e.g. Stripe) for transactions.
- Analytics providers, hosting or cloud service providers.
- Service partners that help us run the Service (e.g. email, notifications).
- Legal / regulatory bodies, if required by law.
- Other third parties in case of corporate transactions (merger, sale etc.).

Also:
- When clicking links to other websites, their privacy and data‑practices will apply; we have no control over those.
- We may include third‑party content or advertisements; these may collect or process data under their own policies.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to recognize you when you visit our website or use our services. Cookies are small files placed on your device that help us improve site performance, analyze traffic, and personalize content.

Types of cookies we may use include:
- Essential cookies (for security, login, and payments).
- Performance & analytics cookies (to understand usage and improve services).
- Functionality cookies (to remember preferences).
- Advertising cookies (to deliver relevant ads and measure performance).

You can manage or delete cookies through your browser settings. Disabling cookies may affect the functionality of the site.

7. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy or as required by law.
For example, account info and payment history may be kept for tax / financial record‑keeping for 6 years.
Usage / analytics data may be anonymised or deleted after 6 years.

8. Data Security

We implement technical and organizational measures to protect your information (e.g. encryption, access control). While we aim to use reasonable security safeguards, no method is completely secure; we cannot guarantee total security.

9. International Data Transfers

If you access our Service from outside England and Wales, your data may be transferred / stored / processed in other jurisdictions. We ensure that such transfers are compliant with applicable laws, via contracts or other legal safeguards (e.g. standard contractual clauses).

10. Your Rights

Depending on your jurisdiction, you may have rights including:
- Accessing, correcting, or deleting your personal data.
- Restricting or objecting to certain processing.
- Withdrawing consent (for processing based on consent).
- Requesting data portability.

To exercise your rights, contact us at [email protected]

11. Children’s Privacy

Our Service is not intended for children under 18 years.
We do not knowingly collect personal data from minors. If you believe we have, contact us; we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When significant changes occur, we will notify you by posting the updated policy here with a new “Last updated” date. Your continued use of the Service after the changes means you accept them.

13. Contact Us

If you have any questions, concerns, or wish to exercise your rights, contact us at:
Email: [email protected]
Phone: +447495908118

WhatsApp: +2348073526007
Registered address: 86-90 Paul Street, London

Privacy policy